Altivia Best reviews refund requests. Approved refunds are returned through the original payment system.
Scope of this policy
This policy applies to purchases made from Altivia Best through an authorized checkout. The payment processor shown on your receipt handles the transaction; it does not set our refund eligibility rules or provide our customer support.
Product-specific terms also apply. Daily Insight Prayer, Daily Journal Oration, Daily Soul, and Daily Grace follow their product-specific purchase terms and any mandatory rights under applicable law.
Refund eligibility
We review each request against the policy displayed for the purchased product, the checkout terms accepted at purchase, the circumstances of the transaction, and applicable consumer law. Unless a product expressly advertises a refund period or the law requires one, purchase eligibility does not create an automatic money-back guarantee.
How to request a refund
Email mailgscale@gmail.com. Include the purchaser’s name, purchase email, product name, purchase date, and Stripe receipt, order, or payment reference if available. Explain the reason for the request. Never send a complete card number, bank password, or security code by email.
We may ask for limited additional information needed to locate the payment, verify the requester, or prevent fraud.
How approved refunds are processed
When Altivia Best approves a refund, we submit it through the processor used for the original payment. For payments processed through Stripe, Stripe sends the refund to the original payment method whenever that method supports refunds. We cannot redirect a card refund to a different card, bank account, or person.
Once submitted, the refund may first appear as pending. In some cases, the original charge may disappear from the statement instead of appearing as a separate refund credit.
Timing and refund status
Stripe indicates that card refunds commonly reach the customer in approximately 5–10 business days after submission. The exact timing depends on the payment method, card network, issuing bank, country, and currency. Altivia Best cannot accelerate a bank’s posting time or guarantee a specific arrival date.
If a refund has not appeared after the expected period, contact us first. We can confirm whether it was submitted and provide an available reference. Your bank may need that reference to trace the refund.
Currency and exchange-rate differences
Refunds are submitted in the currency of the original charge. When the customer’s account uses another currency, the bank or card issuer may apply its own conversion rate or fees. As exchange rates can change between purchase and refund, the amount shown in the customer’s account may differ from the original converted amount.
Duplicate, incorrect, or disputed charges
If you believe a charge is duplicated or incorrect, contact us promptly with the relevant transaction references so we can investigate. Please contact support before opening a chargeback when possible; this gives us an opportunity to resolve the issue directly. This request does not limit rights available under applicable law or card-network rules.
Consumer rights and policy updates
Nothing in this policy limits mandatory cancellation, refund, or consumer-protection rights that cannot lawfully be excluded. The version in effect on the purchase date applies unless a later version gives the customer greater rights.
Questions may be sent to mailgscale@gmail.com. Last updated: October 8, 2026.